Frequently Asked Questions

We accept returns within 30 days of delivery. You may open the package upon receipt, but all items must be returned unused, in their original condition, with tags attached.

Register your return in our returns portal and receive a prepaid return label.

Visit our Shipping & Returns page.

All returns are processed within 14 working days of receipt unless additional information is required. Once your return has been processed, the refund will typically appear in your original payment method within 3–5 business days, depending on your bank or payment provider.

If you wish to exchange an item, please register an exchange in our return portal. You will then receive a return label to ship back your original order.

Once our system detects that the package is in transit, a store credit will be issued to your email, enabling you to place a new order without waiting for the original return to be processed.

No, once we receive your exchange and our system has confirmed that the package is in transit, a store credit will be automatically generated and sent to your email address. You can then use the store credit to place a replacement order by applying it in the discount section at checkout. Please note that the replacement order must be placed using the same email address as the original order, as the store credit will be linked to that email. The store credit is a one-time use only, meaning the full amount must be used in a single order.

To ensure a smooth return process, please make sure to use the return label provided through our return portal, unless otherwise instructed by our customer support team. This label is linked to your return and ensures it reaches our warehouse, allowing us to process it more efficiently.