Frequently Asked Questions

Order Status

How can I track my order?

Once your order has shipped, we will send you a tracking number via email. You can use this number to track the status of your delivery.

Can I modify or cancel my order?

Unfortunately, we cannot modify or cancel orders after they have been placed, as they are processed quickly and sent to our warehouse for delivery. If you need to make changes to your order, please contact us as soon as possible, and we’ll do our best to assist you.

Returns

What is your return policy?

We accept returns within 30 days of delivery. You may open the package upon receipt, but all items must be returned unused, in their original condition, with tags attached.

How do I return a product?

Register your return in our returns portal and receive a prepaid return label.

Visit our Shipping & Returns page.

Can I exchange an item instead of returning it?

If you wish to exchange an item, please register an exchange in our return portal. You will then receive a return label to ship back your original order.

Once our system detects that the package is in transit, a store credit will be issued to your email, enabling you to place a new order without waiting for the original return to be processed.

Do you send the exchange item automatically?

No, once we receive your exchange and our system has confirmed that the package is in transit, a store credit will be automatically generated and sent to your email address. You can then use the store credit to place a replacement order by applying it in the discount section at checkout. Please note that the replacement order must be placed using the same email address as the original order, as the store credit will be linked to that email. The store credit is a one-time use only, meaning the full amount must be used in a single order.

When can I expect my return to be handled?

All returns are processed within 14 working days of receipt unless additional information is required. Once your return has been processed, the refund will typically appear in your original payment method within 3–5 business days, depending on your bank or payment provider.

Can I ship back my return with my own label?

All returns are processed within 14 working days of receipt unless additional information is required. Once your return has been processed, the refund will typically appear in your original payment method within 3–5 business days, depending on your bank or payment provider.

Other

How do I file a claim for a defective product?

If you need to file a claim for a product, please send a photo of the issue along with your order number and a description of the defect to order@macadegolf.com. Our team will assist you in resolving the matter as quickly as possible.

How do I take care of my Macade Golf products?

For best results, follow the care instructions provided on the product label. We recommend washing your golf apparel in cold water, avoiding fabric softeners, and air drying to preserve the quality of the fabric.

Are VAT, Duties, and Taxes Included at Checkout or Will There Be Additional Costs?

We ship all orders with DDP (Delivered Duty Paid), meaning that VAT, duties, and taxes are included in the total price displayed at checkout. Rest assured, there will be no additional charges upon delivery.

How can I subscribe to your newsletter?

To stay up-to-date with the latest Macade Golf news, promotions, and new product launches, simply sign up for our newsletter in the bottom of this page. You’ll be the first to know about exclusive offers and events.

How do I contact customer support?

If you have any questions or need assistance, our customer support team is here to help! You can reach us via:

Email: order@macadegolf.com
Phone: +46 070 - 297 19 00 (Available 09 AM - 5 PM CET)
Messenger:  (Available 09 AM - 5 PM CET)

Instagram DM: @Macadegolf